The Accessibility Plan plays an important role in supporting the Township's core principals of integration, independence, dignity and equal opportunity for persons with disabilities.

With this in mind, residents are encouraged to contact the Township by email or by telephone at 613-347-1166 to request alternative documentation formats.

The Council of the Township of South Glengarry adopted an ACCESSIBILITY STANDARDS POLICY FOR CUSTOMER SERVICE on August 10, 2009.

Accessibility Standards for Customer Service Policy 

Feedback from customers gives the Township of South Glengarry opportunity to learn and improve. The Municipality encourages individuals to make suggestions on ways to improve our services and recognizes the right of customers to make a complaint. Feedback will be used to assist with the revisions of policies and procedures to provide accessible customer service.

To ensure that the delivery of goods and services to those individuals with disabilities is provided in an effective and timely manner, the customer is invited to provide their feedback as follows:

In writing, in person, e-mail, telephone, or disk, (or any other agreed upon method) addressed to:

Clerk, Township of South Glengarry
6 Oak Street, Lancaster, ON K0C 1N0
Phone: 613-347-1166 x 223
Fax: 613-347-3411
Email the Clerk

The Clerk will respond either in writing, in person, e-mail, telephone, or disk (or any other agreed upon method) acknowledging receipt of feedback and will set out the action to be taken in response to any complaints or suggestions.